Orléans Gestion, urban parking management operator at several sites
Sector
Urban mobility / Public services / Technical maintenance
Contact person’s role
General Management / Operations Manager / Maintenance Manager
Challenges
Improve the responsiveness of field teams, ensure the traceability of technical incidents, and make data exchanges more reliable
Employees involved
Technical maintenance and operational support team
Location and format
On-site deployment – Responsive web application accessible from any device
Orléans Gestion digitizes field maintenance for urban parking
Orléans Gestion, responsible for managing urban parking infrastructure, wanted to digitize the tracking of technical anomalies in order to speed up their resolution and improve the service provided to users.
Objectives
- Provide field agents with an intuitive mobile solution.
- Enable real-time incident reporting and location.
- Ensure complete traceability of malfunctions until they are resolved.
- Secure data exchanges between agents and supervisors.
Kh-Corporate supported the project from start to finish
- Business needs audit
- UX/UI prototyping for optimization
- Low-code/AI development of a responsive web application
- User testing and training of technical teams
Results
- Operational application across the entire technical scope
- Real-time reporting of anomalies
- Complete traceability of interventions
- Measurable productivity gains for maintenance teams.
We really appreciated the flexibility and honesty shown by the Kh-Corporate teams.
We are delighted with the relationship we have built with them, as well as with the solutions they have provided, which make our daily lives so much easier.